FREQUENTLY ASKED QUESTIONS

FortuneLagoon is a social casino gaming platform that offers 1300+ premium slot games using virtual credits only. No real money gambling takes place – it’s pure entertainment with zero financial risk.

Our platform features:

• Over 1300 premium slot games
• 100% free to play – no real money involved
• Daily bonuses and rewards
• Social features and leaderboards
• Cross-device compatibility

Creating an account is quick and easy:

1. Click “Play Free” or “Sign Up” on our homepage
2. Enter your desired username (3-20 characters)
3. Provide a valid email address
4. Create a secure password (minimum 6 characters)
5. Confirm you’re 18+ years old
6. Accept our Terms of Service and Privacy Policy

You’ll receive 10,000 free credits instantly upon registration!

There are several ways to earn credits on FortuneLagoon:

• Daily Bonus: Claim 5,000 credits every 24 hours
• Level Up: Earn credits by playing games and advancing levels
• Achievements: Complete challenges for bonus credits
• Special Events: Participate in tournaments and promotions
• Referral Program: Invite friends and earn bonus credits

Remember: Credits never expire and are completely free!

Absolutely! FortuneLagoon is completely safe to play:

• No Real Money: All games use virtual credits only
• Zero Financial Risk: You can never lose real money
• Data Protection: Bank-level security for your personal information
• Age Verification: 18+ only platform
• Responsible Gaming: Built-in tools to promote healthy gaming habits

FortuneLagoon is for entertainment only – no gambling involved!

Yes! All FortuneLagoon games are fully optimized for mobile devices:

• No Downloads: Play directly in your browser
• Cross-Device Sync: Your progress saves across all devices
• Touch Optimized: Smooth gameplay on phones and tablets
• Responsive Design: Perfect on any screen size
• Offline Play: Some games work without internet

Supported on iOS, Android, and all modern browsers!

FortuneLagoon offers 1300+ premium slot games across various categories:

• Classic Slots: Traditional 3-reel fruit machines
• Video Slots: Modern 5-reel games with bonus features
• Progressive Slots: Games with growing jackpots
• Themed Games: Adventure, fantasy, and movie-themed slots
• Bonus Games: Interactive mini-games and features
• New Releases: Fresh games added weekly

All games feature stunning graphics and immersive sound effects!

If you’ve forgotten your password, follow these steps:

1. Click “Sign In” on the homepage
2. Select “Forgot Password?” below the login form
3. Enter your registered email address
4. Check your email for a password reset link
5. Click the link and create a new password
6. Sign in with your new password

Password reset links expire after 24 hours for security.

The daily bonus resets every 24 hours from when you last claimed it:

• Personal Timer: Based on your individual claim time
• 24-Hour Cycle: Exact 24-hour intervals
• Automatic Reminder: Notifications when bonus is available
• No Expiration: Bonus doesn’t expire if you miss a day
• Streak Rewards: Consecutive days provide bonus multipliers

Daily bonus gives you 5,000 free credits every 24 hours!

If a game won’t load, try these troubleshooting steps:

1. Refresh: Reload the page (F5 or Ctrl+R)
2. Clear Cache: Clear your browser cache and cookies
3. Check Connection: Ensure stable internet connection
4. Update Browser: Use the latest browser version
5. Disable Extensions: Try disabling ad blockers temporarily
6. Try Different Browser: Test with Chrome, Firefox, or Safari

Still having issues? Contact our support team!

We only require minimal information to create your account:

• Required: Username, email, and password only
• Age Verification: Confirmation that you’re 18+
• No Financial Info: No credit cards or payment details
• No Personal Details: No real name, address, or phone number
• Privacy Protected: Your data is never sold or shared

Your privacy and security are our top priorities!

New games are unlocked in several ways:

• Level Progression: Advance your player level by playing games
• Achievement Rewards: Complete challenges to unlock special games
• Daily Login: Regular players get access to exclusive content
• Special Events: Participate in tournaments for new game access
• Premium Games: Some games require premium membership

Most games are available immediately – keep playing to unlock more!

FortuneLagoon is designed for adults only:

• 18+ Only: You must be 18 or older to play
• Age Verification: Required during registration
• Mature Content: Games may contain adult themes
• Responsible Gaming: We promote healthy gaming habits
• Legal Compliance: Follows all age restriction laws

We take age verification seriously to protect minors!

If you encounter a bug or technical issue:

1. Contact Support: Use our contact form or email
2. Describe the Issue: Provide detailed information
3. Include Screenshots: Visual proof helps us diagnose
4. Browser Info: Tell us your browser and version
5. Steps to Reproduce: How to recreate the problem

We respond to bug reports within 24 hours!

FortuneLagoon provides several responsible gaming tools:

• Session Reminders: Set custom time limit alerts
• Activity Tracking: Monitor your playtime and habits
• Self-Exclusion: Temporarily pause your account
• Reality Checks: Automatic reminders about play time
• Educational Resources: Information about healthy gaming

Gaming should always be fun – use these tools to stay in control!